Feedback is Important to your Business

Your Willingness to Accept Feedback Will Affect All Areas Of Your Business
Many people make the mistake of assuming that feedback automatically equates to complaining. After all, people tend to not speak up about issues unless the topic reaches a boiling point, right? In reality, feedback doesn’t have to be like this at all. When given properly, feedback is constructive and can help to both reinforce what you’re doing right and pinpoint what you may be doing wrong.

No one is immune from the concept of feedback because no one is perfect. When you learn to accept feedback (regardless of where it is coming from or how positive or negative it may be) it will have a dramatic effect on all areas of your business.

Accepting Feedback Helps Employees Feel Engaged

A willingness to accept feedback has a direct relationship with something all business leaders should be concerned about: employee engagement. Feedback goes beyond open and honest communication and enters into a realm where employees are free to speak their minds when they feel it is necessary to do so.

If employees don’t feel like they can come to you with issues they see as essential, it can have a negative effect on your entire business. According to one study conducted by Execu-Search, 42 percent of all employees feel like company leadership does NOT contribute to a positive company culture. This goes a long way towards explaining why, according to a Gallup study, 51 percent of the U.S. workforce is not engaged.

The most alarming statistic of all is that these types of disengaged employees cost businesses between $450 billion and $550 billion annually. As a leader, this is the type of situation that you’re creating for yourself by being unwilling to accept feedback from those around you. Even if you don’t agree with something that an employee has to say, just the fact that you’re willing to listen to them goes a long way towards keeping morale (and company culture) as strong as it can be.

Feedback Acknowledges the Importance of Continued Learning

Feedback is also critical to the modern business for the simple reason that it sets the tone for everything that comes next. It’s less about your willingness to listen and more about showing that you’re always looking for ways to improve, to do better, to make stronger decisions, and to increase your performance.

Luckily, it isn’t hard to accept feedback at all, and you get can plenty of practice because it’s around us all the time. Every time you’re talking to an employee, or a customer, or a vendor, you’re getting feedback. Going out of your way to hear it can help make employees feel more valued, which in turn motivates them to work harder. It can also make your customers feel more valued, which strengthens your long-term relationships.

This type of actionable information is crucial for you to make stronger, more informed decisions in your position moving forward. Going out of your way to get constant, honest, and (yes, sometimes) raw feedback helps make sure that your actions are aligned with the goals of your business.

Your Direct Mail Plan

Home-Mail-Photo_newNo matter what kind of direct-mail strategy you use—from  postcards to catalogs—you need a strict plan and to stick with it.

  1. Set a clear goal
  2. Develop a compelling value proposition or offer
  3. Set a frequency of more than 2x (and better at 4x)
  4. Develop a means of measuring your success


If you need more insight about how to implement a successful direct-mail campaign, contact Banyan Printing for guidance and the creation of your materials. We’re glad to help.

Copy or Print?

Modern technology has drastically increased the quality and speed of the printing and color copying processes as well as reduced costs. However, with the advances in color copying and digital printing, customers are often at a loss when deciding what type of duplication process to use. While your representatives at Banyan Printing can help you select the process that best suits your project and budget, following are the basic principles behind color copying, digital printing and offset printing to help you make a decision.

Color copying is used when the existing art to be duplicated is itself already printed or copied as opposed to a digital file—i.e. a flyer or brochure, etc. The piece to be duplicated is laid flat on the copier, scanned and reproduced. The process is fast, inexpensive and, with the advances in copying technology, the quality excellent if the original piece is high in quality.

Digital printing is a process whereby the original art to be duplicated exists as a digital file that is electronically sent to the printer. Digital printing is also extremely efficient, provided the number of copies to be duplicated is limited, and many aspects of the quality easily be controlled.

Full color offset printing is generally the process of choice when duplicating high numbers of copies and/or the art to be duplicated is complex, and the printed piece needs to be of very high quality. This process involves transferring an inked image from the printing press to a rubber blanket and then onto the surface to be printed.

Whether you want to reproduce color flyers, postcards, invitations, custom notepads, business cards, carbonless forms, graphic design projects, etc., at Banyan Printing, we can help you select the highest quality form of duplication at an affordable price.


Printing Methods 101

Throughout history, there have been many printing processes invented and employed. Following, however, are the main methods of modern day printing.

Offset Printing

Offset printing, probably the most popular printing process used today, works by transferring an inked image from the printing press to a rubber blanket and then to the printing surface. Offset printers can be either sheet-fed, where pre-cut paper is delivered to the printer, or web press, whereby large rolls of paper are delivered seamlessly to the printer and cut to size later.

Sometimes offset printing is used in conjunction with the lithographic process, which is based on the principle that ink and water do not mix. With offset lithography, an ink receptive coating is activated at the image area. On the press, the plate is dampened, first by water rollers, then by ink rollers. Ink adheres to the image area and water to the non-image area. As the cylinders rotate, the image is transferred to the blanket. Paper passes between the blanket cylinder and the image is transferred to the paper.


Until offset printing became popular, letterpress printing was the standard. Now, however, letterpress is largely used for specialty work, including fine art prints, books, posters, business cards and forms, etc. Letterpress printing involves raising the image area on the plate so that only that area comes in contact with the paper. The process is similar to how a handheld rubber stamp functions. Modern letterpress, however, uses a photo-etching technique to remove the non-image area from the plate.


Modern flexography, often called flexo, is a versatile process that uses photo-etched plates. The non-image areas on these plates are etched away, leaving only the printing surface that carries the ink directly to the substrate. Modern flexo is well-suited for any job that can be printed on a substrate that can be supplied in a roll form, including paper, box boards, foils, plastics, newsprint and more. Common applications for flexo include labels, tabs, corrugated boxes, cartons and newspapers.


The gravure process turns everything in the image into halftone dots. The plate cylinder consists of tiny cells of various depths and widths that hold the ink. As the press runs, a doctor blade scrapes excess ink off the surface of the plate, leaving ink only in the cells. Then, as the paper contacts the plate, the ink is transferred, reproducing type, rules, graphics and photographs as composites of very fine dots. Gravure is generally used only in very long runs like in the printing of publications and packaging, etc.

At Banyan Printing, our capabilities include a number of different types of printing as well as color copying. Contact a Banyan professional to discuss printing process that best suits your project and budget.

Banyan Printing Now Using Every Door Direct Mail® Service

At Banyan Printing, we’ve incorporated the U.S. Postal Service’s exciting new direct mail service for businesses that want to target particular areas without the expense and hassle of purchasing mailing lists with specific names and addresses of recipients.

Every Door Direct Mail®, or EDDM, allows a restaurant, for example, to canvas potential surrounding customers in as wide an area as desired. Or, maybe that same restaurant is located on one side of a causeway and wants to mail a coupon to potential customers across the bridge as incentive to make the drive and dine. Just select the area for the mailing, and with EDDM, Banyan does the rest.

EDDM is amazingly versatile too. Direct mail recipients can be targeted by zip code, county, city and even specific addresses. Customers can pull by mail routes or neighborhoods, and residences alone can be mailed or both residences and businesses in the selected area. You can mail to any combination of P.O. boxes, rural routes and city routes.

And because Banyan Printing is a full-service printer, we can do as much of the upfront work as you need, including designing and printing your mailer, assistance with selecting the area to which to be mailed and interfacing with the Post Office for completing your EDDM campaign.

Contact your representative at Banyan Printing to find out more about Every Door Direct Mail® and how we can help you with printing and direct mail needs.